Refund Policy
This page explains refunds and cancellation for “Voyaglish” (the “App”) provided by CloudEx Inc. (“we”, “us”, or “our”). If you have any question, please contact us directly at the address below — you do not need to go through anyone else first.
Contact us
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Cancelling
The App is offered as a subscription (monthly or annual). You can cancel at any time yourself. After cancelling you keep access until the end of the period you have already paid for.
- Android: Google Play app → “Payments & subscriptions” → “Subscriptions”
- iOS: “Settings → Apple Account → Subscriptions”
If you do not cancel before the next renewal date, the subscription renews automatically and you will be charged. Please cancel before that date if you no longer wish to continue.
Refunds
The App includes a free trial period before purchase, so that you can confirm what it does before subscribing. For that reason, we do not, as a rule, refund periods that have already begun.
Subscription billing is handled by the stores. Within 48 hours of purchase you can use Google's own refund request form; for an App Store subscription, use reportaproblem.apple.com.
If there were particular circumstances — for example the subscription renewed unintentionally — please contact the address above. We will look at your situation individually.
Which purchases this covers
This policy covers subscriptions to the App taken out through Google Play or the App Store. Subscriptions taken out through any other channel are not covered.