Frequently Asked Questions

You can use it on iPhone / iPad running iOS 13 or later, and smartphones / tablets running Android 7.0 or later. We do not offer a web browser version.

You can use the app without an account on first launch. If you sign in with your Google or Apple account, you can sync your progress, favorites, and subscription across multiple devices.

The travel phrase collection is available offline (227 built-in phrases with audio). AI conversation, writing practice, and course lessons require an internet connection.

Please make sure microphone permission is enabled. Go to Settings app → Voyaglish → turn Microphone ON. If recognition is still unstable, try speaking clearly in a quiet place and finish the entire sentence before releasing the button.

Tap "Hint" on the conversation screen to see two examples: a simple one and a natural one. Use them as a reference when you get stuck.

Situations (AI Conversation tab) are free-form role-plays. You can talk as you like until you reach a set goal. Courses (Course tab) are structured lessons combining listening, memorization, dictation, pronunciation scoring, and more, covering travel English and grammar courses.

In Speak lessons within courses, you'll see a score from Azure pronunciation assessment after you speak. Tap any word below 70 to re-record just that word. Tap again to see phoneme-level advice.

You can use AI conversation, writing practice, and course lessons a few times per day for free. The phrase collection is completely free and unlimited.

You can cancel from the Apple App Store or Google Play subscription management screen. You cannot cancel directly from the app. After canceling, you'll still have access to premium features until the end of the current period.

As long as you sign in with the same Apple ID or Google account, your subscription will automatically transfer. If you use a different account, sign in with the same account in the app to link it.

Sign in with the same Google or Apple account on both your old and new devices, and your progress, favorites, and history will automatically sync. On your new device's first launch, there's a "Sign in if you already have an account" button on the first onboarding screen.

Go to Settings → "Delete Account." Deleting your account will also delete all your cloud data (progress, favorites, history, profile). This action cannot be undone.

Canceling your subscription alone will not delete your account or data. Account deletion will erase your cloud data. Local data on your device will remain until you uninstall the app.

Go to Settings in the app → "Help & Contact" to reach our support email. It helps if you include steps to reproduce, device model, and OS version.