Account and Data Deletion
Voyaglish (a travel English conversation app provided by CloudEx Inc.) allows you to delete your account and associated data at any time. This page explains the deletion process, what data is deleted, and what data is retained.
Method 1: Delete from Within the App (Recommended)
If you can sign in to the Voyaglish app, you can delete your account immediately by following these steps.
- Launch the Voyaglish app.
- Open the "Profile" tab in the bottom menu.
- Tap "Delete Account" at the bottom of the screen.
- Select "Delete" in the confirmation dialog.
- For identity verification, sign in again with the account you used to sign in (Google).
- Once processing is complete, your account and all data in the cloud will be deleted.
Method 2: Request Deletion via Email
If you can't perform the deletion from the app (e.g., after changing devices or uninstalling the app), please send an email request to the following address.
Subject: Account Deletion Request
Include in the body:
- The email address of the Google account you used to sign in to Voyaglish
- A statement that you wish to delete your account
After receiving your email, we will verify your identity and delete your account and cloud data within 7 business days. We will notify you at your registered email address when the deletion is complete.
Data That Will Be Deleted
When you delete your account, all of the following data will be removed.
| Data | Storage Location | Deletion Timing |
|---|---|---|
| Account information (email address, display name, user ID) | Firebase Authentication | Immediate |
| Learning progress (streak, total words, earned badges, etc.) | Cloud Firestore | Immediate |
| Favorite phrases | Cloud Firestore | Immediate |
| Lesson history (conversation and writing practice records) | Cloud Firestore | Immediate |
| Profile information (English level, goal settings, etc.) | Cloud Firestore | Immediate |
| Subscription linking information (RevenueCat customer ID and Firebase user ID association) | RevenueCat | Immediate |
| Learning data stored locally on your device (only if you perform in-app deletion) | Device | Immediate |
Data That Will NOT Be Deleted / Retained Data
The following data will be retained for a certain period after deletion for legal compliance and fraud prevention purposes.
| Data | Reason | Retention Period |
|---|---|---|
| Data included in Firebase / Firestore system backups | Google Cloud backup specifications | Up to 30 days (automatically deleted after this period) |
| Subscription purchase records (Google Play / Apple) | Transaction records managed by each store; we cannot delete them. For refunds or support, please contact the store where you made the purchase directly. | According to each store's policy |
| Support communication history (emails, etc.) | Records of customer support inquiries | Up to 1 year |
Difference from Sign Out
"Sign out" only stops cloud sync on that device; your data in the cloud is retained. If you sign in again with the same Google account, your data will be restored.
If you want to completely erase your data, be sure to perform "Account Deletion."
If You've Been Using Without Signing In
Voyaglish can be used without signing in. If you've never signed in, your data is only stored on your device and nothing exists in the cloud. You can uninstall the app or delete local data from the "Delete Account" option in the app.
Contact Us
For questions about this page, please contact us at voyaglish@gmail.com.
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